Lead, Program Strategy & Operations, Employee Experience & Productivity
Core
Shape and scale Apple's Services Technology program strategy, operations, and executive engagement to drive growth and operational efficiency across the App Store, Apple Music, Apple TV, and other services.
Role type
Senior Program Strategy & Operations Lead (Employee Experience & Productivity)
Builds
Internal orchestration layer for Apple Services, including data/AI/ML capabilities, asset management, and workflow tools.
Domain
Technology Services / Internal IT Operations
Required skills
Program strategy, executive engagement, business case development, OKR frameworks, process architecture, team leadership, financial controls, vendor management, Gen AI tools
Preferred skills
Scaling programs across multiple lines of business, consolidating product operations platforms, Apple Services domain knowledge, cross-functional partnership, influencing without authority
Technologies
Jira, Clarity, Gen AI tools
Responsibilities
Expand Services Technology into new client organizations and capability areas; Build sponsorship from VP to C-level through executive narratives; Lead program OKRs and value stream metrics; Build and coach the team running headcount planning, vendor management, and financial controls; Partner with Finance, HR, and Real Estate to align strategy with resources; Combine product ops tools into a connected platform for end-to-end traceability.
Seniority
Senior, hands-on IC with team leadership
