Trusted Access Lead, Critical Harm Operations
Core
Senior operations leader owning the Trusted Access operating strategy, managing risk-operations specialists, and building a reliable customer access service for advanced AI capabilities.
Role type
Senior operations leader (people management + program ownership)
Builds
A coherent customer journey from application through approval, provisioning, and access, including appeals and escalations.
Domain
AI safety, customer access, risk operations
Deliverable
production ML models
Required skills
Program ownership, team management, stakeholder alignment, capacity prioritization, escalation resolution, product partnership, service health metrics
Preferred skills
5+ years of management experience, complex support/onboarding/risk operations background, cross-functional leadership, analytical fluency
Technologies
AI-assisted operations tools, provisioning workflows
Responsibilities
Own operating strategy and roadmap; build customer journey and handoffs; hire, coach, and develop team; make capacity and prioritization decisions; lead consequential customer escalations; turn support patterns into product roadmap; establish service health measures; prepare new programs for launch.
Seniority
Senior, hands-on IC with people management
