Developer Support Operations - Apple Services Engineering
Core
Manage developer support and operations for Apple Services (App Store, Games, iCloud, etc.), establishing support processes and advocating for developer experience across engineering teams.
Role type
Senior Operations Program Manager (Developer Support)
Builds
Support processes, operational workflows, and developer-facing features for Apple Services
Domain
Consumer Technology / App Store Ecosystem
Required skills
Engineering Program Management, Operations, Issue and trend detection, Data analysis, AI tools usage, Cross-functional collaboration, Autonomous decision-making
Preferred skills
Scaling support processes, Building influence in matrixed organizations, Automated workflow optimization, Digital content distribution, Trust & Safety compliance, Support tooling expertise
Technologies
LLMs, Automation platforms, Ticketing systems, Operational dashboards
Responsibilities
Establish support processes at scale for new developer-facing features, Attend engineering design reviews to advocate for developer experience, Use data and metrics to drive continuous improvement, Leverage AI tools to streamline workflows and reduce manual overhead, Build relationships and credibility across cross-functional teams, Identify and prioritize concerns affecting developers
Seniority
Senior, hands-on IC
