Technical Support Engineer

London, United Kingdom💼 Full-time🗓 2026-09-22 → 2026-09-28

Core

Triage, troubleshoot, and prioritize critical incidents for the Apple Online Store eCommerce platform, driving root cause analysis and service restoration.

Role type

Senior IC Technical Support Engineer (SRE/DevOps)

Builds

Global eCommerce platform (Apple Online Store)

Domain

Retail eCommerce, Cloud Infrastructure

Required skills

Java, Scala, RDBMS, PL/SQL, AWS, Splunk, Root Cause Analysis, Incident Management, Automation, Monitoring/Observability

Preferred skills

NoSQL (Solr, Couchbase), eCommerce System development, AI/ML automation

Technologies

Java, Scala, AWS, Splunk, Solr, Couchbase, RDBMS, PL/SQL

Responsibilities

Triage and prioritize incidents based on business impact; Conduct root cause analysis and collaborate on fixes; Participate in on-call rotations for incident mitigation; Create and maintain support documentation; Identify automation opportunities to improve efficiency.

Seniority

Senior, hands-on IC

Sourced via apple · Listed on CareerPlan, which tracks 850,000+ jobs from 20+ sources.

About Apple

Computers and Electronics Manufacturing194620Cupertino, California, USFounded 1976

We’re a diverse collective of thinkers and doers, continually reimagining what’s possible to help us all do what we love in new ways. And the same innovation that goes into our products also applies to our practices — strengthening our commitment to leave the world better than we found it. This is where your work can make a difference in people’s lives. Including your own. Apple is an equal opportunity employer that is committed to inclusion and diversity. Visit apple.com/careers to learn more.