CareerPlan

Integrated Communications Lead, Customer Engagement Marketing, Apple Ads

New York City, United States of AmericaFull-time2026-09-09 → 2026-11-10

Core

Lead the Integrated Communications function to turn Apple Ads platform adoption into customer advocacy and loyalty through deep storytelling and integrated campaigns.

Role type

Senior IC marketing leader (Integrated Communications)

Builds

Customer advocacy programs, success stories, keynote narratives, and multi-channel momentum campaigns for advertisers of all sizes.

Domain

Advertising technology (AdTech) / Customer Engagement Marketing

Required skills

Strategic storytelling, team leadership, customer journey mapping, cross-functional partnership, campaign strategy, content development, stakeholder management, ambiguity navigation, program building, distributed team management

Preferred skills

Hands-on writing and editing, journalism background, adtech landscape knowledge, performance marketing metrics, scaling new functions, ethical leadership

Technologies

Video production tools, keynote presentation platforms, multi-channel campaign management systems

Responsibilities

Cultivate and mentor a team of writers and storytellers; uncover customer insights through deep research; shape strategy for customer advocacy programs; oversee content for signature events and keynotes; lead bespoke multi-channel campaigns; partner with cross-functional stakeholders; evaluate storytelling impact on engagement and retention.

Seniority

Senior, hands-on IC with team leadership