Engineering Program Manager - Customer Systems
Core
Manage large-scale, cross-functional engineering programs for CRM solutions that empower customers to reach out to Apple and seek assistance.
Role type
Senior Engineering Program Manager (Customer Systems)
Builds
CRM solutions for internal contact centers
Domain
Enterprise technology / Customer support systems
Deliverable
production ML models
Required skills
Technical program management, Cross-functional leadership, Architecture design facilitation, Geographically dispersed team leadership, Project management, Large-scale system management
Preferred skills
Gen AI program management, AI/ML delivery lifecycle knowledge, LLM evaluation practices, Visual design tools knowledge
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