Operations Engineer
Core
Design and develop automation solutions to streamline system sustenance, monitoring, and operational workflows for Apple's global customer support systems.
Role type
Senior Operations Engineer (Customer Systems)
Builds
Automation tools, operational dashboards, and support platforms for 2.5 billion devices
Domain
Enterprise IT Operations / Customer Support Technology
Required skills
Java/J2EE, RESTful web services, Linux internals, distributed systems, incident management, capacity planning, observability tools (Splunk, ExtraHop), networking (TCP/IP, DNS, Load Balancing), Python, CI/CD, Kubernetes/EKS
Preferred skills
Leading SEV1/SEV2 incident bridges, blameless postmortems, global team leadership, AI/ML for operational automation, ITSM frameworks, Swift/Objective-C, React, Kafka, Infrastructure as Code
Technologies
Java, J2EE, REST APIs, Linux, Splunk, ExtraHop, Hubble, Kafka, Kubernetes, EKS, Python, React, Swift, Objective-C
Responsibilities
Design automation solutions for system sustenance and monitoring; manage incident management and capacity planning; ensure deployment safety; build operational tooling and dashboards; conduct blameless postmortems and drive problem management.
Seniority
Senior, hands-on IC with leadership potential