Team Manager
Core
Lead a team of Registry Officers to support Victorians through significant life events (births, deaths, marriages) by managing operations, service quality, and staff performance.
Role type
Team Manager (Customer Care)
Builds
Coordinated service delivery for the Victorian community
Domain
Public Sector / Government Registry
Required skills
People leadership, workload allocation, performance management, conflict resolution, data analysis, policy interpretation
Responsibilities
Lead and manage operations to ensure timely, high quality and consistent customer service outcomes; Provide people leadership to frontline Customer Care teams; Manage individual and team performance; Provide expert advice and escalation support on complex customer service matters; Identify trends, risks and emerging issues from customer contact and operational data