State Manager - Home Assessing
Core
Lead an established home assessing function and manage a team of approximately 25 On-Road Assessing staff across three teams.
Role type
Senior management leader (home assessing)
Builds
Home assessing operations and building repair services
Domain
Insurance and construction
Required skills
Construction expertise, Insurance industry knowledge, Home assessing experience, Building repair knowledge, Team leadership, Performance management, Change management, Data analysis, Stakeholder management, Dispute resolution
Preferred skills
Experience in insurer, insurance builder, or restoration business, Background in major weather events response
Technologies
Data reporting systems, Operational management systems
Responsibilities
Lead, coach, and develop three Team Leaders and an overall team of approximately 25; Drive a positive cultural reset and create clear expectations and accountability; Monitor operational, customer, and commercial performance; Develop leadership capability and identify future talent within the team; Act as an escalation point for complex matters and disputes; Work closely with Claims, Commercial, and broader operational stakeholders; Identify trends, risks, and opportunities across assessing and building repair; Lead change and continuous improvement initiatives.
Seniority
Senior, hands-on IC