Front Office Manager- Crown Metropol & Promenade Hotels
Core
Lead Front Office operations across two luxury hotels (Crown Metropol and Crown Promenade) to ensure high standards of service and guest satisfaction.
Role type
Front Office Manager
Builds
Guest experiences and operational outcomes for luxury hotel guests
Domain
Hospitality / Luxury Hotels
Deliverable
product features
Required skills
Front Office operations management, team leadership and coaching, rostering and recruitment, customer service strategy, budgeting and business planning, Microsoft Office, OPERA PMS
Preferred skills
Diploma of Hospitality Management, change management, strategy development
Responsibilities
Oversee daily Front Office operations, lead and develop the Front Office team, manage departmental resources including rostering and recruitment, develop customer service and retention strategies, collaborate with other hotel departments, contribute to business planning and budgeting