Director, Forward Deployed Engineering & AI GTM Lead
Core
Leading technical execution, go-to-market effectiveness, and organizational adoption of Aircall's AI Communication Agent (AVA) while scaling the Forward Deployed Engineering team.
Role type
Director, Forward Deployed Engineering & AI GTM Lead
Builds
AI Communication Agent (voice, SMS, WhatsApp automation) and scalable deployment processes for enterprise customers
Domain
Customer communications, Applied AI, Voice/SMS/WhatsApp integration
Deliverable
production ML models | product features | client delivery
Required skills
Technical leadership, go-to-market strategy, cross-functional collaboration, customer-facing execution, AI product implementation, team scaling, field operations management
Preferred skills
Experience in AI GTM, scaling engineering teams, enterprise sales enablement
Technologies
Voice, SMS, WhatsApp, AI Voice Agents
Responsibilities
Lead and scale the Forward Deployed Engineering team, ensure consistency and quality in customer deployments, collaborate with Sales/Account Management/Product/Engineering/Marketing/Support to position and scale AVA, translate field execution into repeatable models, convert customer learnings into product and GTM evolution
Seniority
Director, hands-on IC with strategic scope