Implementation Consultant
Core
Support the onboarding and implementation of educational technology solutions for clients across the Asia-Pacific region, helping institutions adopt academic integrity and assessment platforms.
Role type
Implementation Consultant
Builds
Academic integrity and assessment platforms for educational institutions
Domain
Education technology
Required skills
Project management, Technical configuration, LMS integrations, Change management, Client advisory, Stakeholder coordination
Preferred skills
Higher education market experience, Third-party integrations, AI solutions and automation tools, Ethical AI use in education
Responsibilities
Coordinate with onboarding consultants and internal stakeholders to ensure smooth technical implementations and clear, realistic client expectations. Manage project plans, schedules, deliverables, and stakeholder responsibilities, proactively keeping implementations on track. Lead or participate in virtual and on-site client meetings and ensure relevant communications reach the appropriate teams. Serve as a trusted advisor on educational technology solutions, product capabilities, and learning management system (LMS) integrations. Deliver administrator orientations and guide clients through product configuration and adoption. Assess customers' educational, assessment, and technical needs, recommending suitable configurations and best practices. Liaise between customers and technical teams to communicate product updates and technical improvements. Collaborate with Sales, UX, Product Management, and Engineering to deliver a seamless customer experience. Provide specialist guidance on integration-related questions during the sales process. Facilitate customer interactions with Support, Onboarding, and other customer-facing teams when needed. Contribute to improved onboarding processes and initiatives across the Customer Experience organization. Partner with Account Management to strengthen customer adoption, satisfaction, and retention. Share customer feedback and product requirements with internal Product teams. Take ownership of ongoing professional development and contribute to team projects.