Customer Service Representative
Core
First point of contact for patients, practice staff, and practitioners via phone, chat, and email, resolving Level 1 enquiries and triaging complex issues.
Role type
Entry-level Customer Service Representative (HealthTech)
Builds
Patient engagement platform for clinics in Australia
Domain
HealthTech / Patient Engagement
Deliverable
client delivery
Required skills
Customer-facing experience, clear communication, web-based software proficiency, attention to detail, multi-tasking, conflict de-escalation, troubleshooting aptitude, willingness to learn
Preferred skills
Ticketing/CRM tool experience (e.g., Zendesk), multi-channel support experience, medical reception background, AI assistant usage
Responsibilities
Respond to Level 1 enquiries via phone, chat, and email; answer product and billing questions; troubleshoot basic system errors; triage and escalate Level 2/3 enquiries; complete administrative tasks (refunds, data entry); maintain accurate records and follow up on cases; contribute to knowledge base
Seniority
Entry-level, structured progression path
