Platform Operations and Delivery Coordinator
Core
Coordinate business requirements, testing, release activities, operational monitoring, incident management, content loading, and service improvements for Informit's digital platform.
Role type
Platform Operations and Delivery Coordinator
Builds
Informit's digital platform serving Australian and New Zealand university, state, government, and specialist libraries
Domain
Education technology / Scholarly publishing
Required skills
Incident management, Release coordination, Stakeholder management, Project management, Change management, Digital literacy, Vendor relationship management, Process improvement
Preferred skills
Experience in information services or publishing sectors
Responsibilities
Coordinate business requirements, testing, and release activities; Manage operational monitoring and incident management; Support complex customer onboarding and troubleshooting; Build relationships with vendors and stakeholders; Identify opportunities to improve platform reliability and customer experience
Seniority
Mid-level, hands-on coordinator