Customer Service Manager Auto-BodyShop
Core
Oversee daily operations of the customer service department within an auto body shop, managing representatives and handling escalated customer issues.
Role type
Customer Service Manager
Builds
Customer service processes and team performance in an automotive repair environment
Domain
Automotive repair / Body shop
Deliverable
client delivery
Required skills
Team management, process administration, conflict resolution, industry standards compliance, cross-department collaboration, data analysis
Preferred skills
Automotive repair industry experience, supervisory experience, improving customer satisfaction scores
Technologies
None stated
Responsibilities
Oversee daily operations of the customer service department, manage and train customer service representatives, act as primary point of contact for escalated issues, develop and implement customer service policies, monitor and evaluate customer feedback, collaborate with sales and production departments, analyze customer service metrics and prepare reports, ensure compliance with industry standards, maintain positive customer relationships, stay updated on industry trends
Seniority
Manager, supervisory level