Customer Success Specialist
Core
Own revenue retention for a portfolio of SMB customers, ensuring they use Onside effectively to stay, grow, and advocate.
Role type
Customer Success Specialist (SMB portfolio)
Builds
Operational intelligence platform for agribusiness covering biosecurity, health, safety, workforce, assets, and market access.
Domain
Agriculture technology (AgTech)
Deliverable
production ML models
Required skills
B2B SaaS customer success or account management, revenue retention, account health data analysis, customer training (in-person and online), travel to customer sites
Preferred skills
None stated
Technologies
None stated
Responsibilities
Monitor account health and usage data to identify at-risk accounts, lead recovery plans for slipping accounts, train customer staff and contractors on platform usage, collaborate with Customer Success Managers and Territory Managers, relay customer feedback to product/support teams
Seniority
Individual Contributor