Senior Support Engineer
Core
Triage, investigate, and resolve complex functional and technical issues for global financial institutions using AI-assisted tooling.
Role type
Senior Support Engineer (SaaS/Enterprise)
Builds
Fenergo's FinCrime Operating System (AI-powered client lifecycle management)
Domain
Financial Technology (FinTech) / Financial Crime Compliance
Required skills
Technical support experience, SaaS understanding, Analytical problem-solving, AI fluency, Communication, Ownership
Preferred skills
Financial services support experience, KYC/AML knowledge, Intercom expertise, AWS/Azure/GCP knowledge, ITIL training
Technologies
Claude, Intercom, SQL, AWS, Azure, GCP
Responsibilities
Triage and resolve complex functional and technical queries; Use AI tools to summarize cases and analyze logs; Perform root-cause analysis and defect management; Monitor production and respond to incidents; Communicate with customers and internal teams; Document issues and create automation workflows
Seniority
Senior, hands-on IC
