IT Support Engineer - L1
Core
L1 EUC Engineer providing end-user computing support across hybrid macOS, Windows, and mobile platforms.
Role type
L1 IT Support Engineer (EUC)
Builds
End-user device support and IT operations for a professional networking platform
Domain
IT Operations / End-User Computing
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Windows, macOS, Linux OS support, MDM platforms (Jamf, Intune, Kandji, WS-1), network fundamentals (DHCP, DNS, Wi-Fi, VPN), ticketing systems, asset management, hardware/software troubleshooting, AV/VC setup support, remote troubleshooting, technical documentation
Preferred skills
Experience with Google Workspace, Microsoft 365, Slack, Jira
Technologies
Jamf, Intune, Kandji, WS-1, Zoom, Google Meet, Polycom, Jira, Slack
Responsibilities
Address user tickets regarding hardware, software, and networking; Conduct remote troubleshooting; Diagnose and resolve technical issues; Installation and support of end-user devices; Create technical documentation and SOPs; Install authorized software and apply patches/upgrades; Build packages and administer Mac, Windows, and iOS/Android devices via MDM; Manage assets and inventory; Share MIS reports
Seniority
Junior, hands-on IC