Guest Services Agent – Barossa Valley
Core
Front desk and guest relations role managing the arrival to departure journey for guests at a luxury lodge.
Role type
Guest Services Agent
Builds
Personalized guest experiences and seamless check-in/check-out processes
Domain
Luxury hospitality / Tourism
Deliverable
product features
Required skills
Guest check-in/check-out, reservation management, local experience recommendations, payment processing, property management systems (RMS/Opera), issue resolution
Preferred skills
Luxury/boutique accommodation experience, knowledge of Barossa Valley wine and produce, rotating roster flexibility
Technologies
RMS, Opera
Responsibilities
Welcome and check in guests, manage reservations and communications, provide tailored local recommendations, coordinate with housekeeping and F&B teams, handle guest requests and resolve issues, process payments
Seniority
Individual Contributor