Service Manager | Multi Franchise
Core
Managing daily operations of a multi-franchise automotive service centre, leading service advisors, and ensuring outstanding customer service and CSI targets are met.
Role type
Service Manager (Automotive)
Builds
Service centre operations for 15+ car brands
Domain
Automotive / Multi-franchise dealership
Deliverable
client delivery
Required skills
Team leadership, scheduling and delegation, customer service, problem-solving, organizational skills, reporting via ERA
Preferred skills
Experience with ERA/ERA Net/Power systems, multi-franchise experience
Responsibilities
Leading a team of Service Advisors, acting as the primary point of contact for customers, delegating and scheduling work, coaching and developing team members, reporting through ERA, ensuring delivery of outstanding customer service and CSI achievement
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