Guest Services Manager: Ocean Beach Resort
Core
Lead the Front Office and Guest Services team at a large, bustling holiday resort, managing daily operations, guest experiences, and team coordination during high-volume periods.
Role type
Guest Services Manager (Front Office)
Builds
Guest experiences and operational efficiency for a holiday resort
Domain
Hospitality / Tourism
Deliverable
product features
Required skills
Front Office leadership, team coaching, rostering, conflict resolution, cross-departmental coordination, booking system proficiency, operational prioritization
Preferred skills
Experience with Newbook or RMS, extensive Front Office experience in high-volume environments
Responsibilities
Lead and coach the Front Office team, manage day-to-day Front Office operations including rostering, handle escalated guest concerns, coordinate with Housekeeping and Maintenance, manage high-volume arrival and departure periods, train and develop team members
Seniority
Mid-Senior, hands-on IC