Senior Technical Account Manager - SIEM/Security Analytics (US Remote)
Core
Senior Technical Account Manager responsible for end-to-end customer adoption, driving QBRs/EBRs, and acting as an advocate for security operations and threat intelligence goals.
Role type
Senior Technical Account Manager (Security/SIEM)
Builds
Customer adoption lifecycle, QBR/EBR outcomes, reference accounts, and internal product feedback loops.
Domain
Cybersecurity, Security Operations (SecOps), Threat Intelligence, SIEM, SOAR
Deliverable
client delivery
Required skills
SIEM expertise (Splunk, QRadar, Arcsight), SecOps/Threat Intel knowledge, executive stakeholder management (CISO/Director), QBR/EBR facilitation, technical troubleshooting, usage data analysis, ROI demonstration, cross-functional collaboration (Engineering, Support, Sales, Product)
Preferred skills
SOAR, Firewalls, EDR/XDR, networking concepts, log telemetry analysis, Gainsight/Salesforce/JIRA proficiency
Technologies
Splunk, QRadar, Arcsight, Gainsight, Salesforce, JIRA
Responsibilities
Own customer adoption from onboarding to production maturity; lead QBRs/EBRs with senior stakeholders; identify expansion/renewal risks; resolve technical issues; manage customer expectations; promote advocacy; track account metrics; collaborate with Onboarding, Support, Engineering, Sales, and Product teams.
Seniority
Senior, hands-on IC
