Digital Customer Success Program Manager
Core
Designing and operating scalable, AI-powered customer success programs and automation systems for digital customers.
Role type
Senior Digital Customer Success Program Manager
Builds
Global automated customer journeys, AI engagement experiments, and attribution frameworks.
Domain
SaaS / Customer Success / AI-powered engagement
Deliverable
production ML models | product features | dashboards & analysis
Required skills
Digital CS program design, lifecycle marketing, systems-level thinking, AI-powered engagement fluency, cross-functional partnership, data-driven iteration
Preferred skills
Segmentation model design, cost-to-serve analysis, global program scaling, A/B testing methodologies
Technologies
AI agents, chatbots, in-product AI experiences, experimentation platforms
Responsibilities
Build and optimize global automated customer journey logic and trigger architecture; Design and run experimentation loops for AI-powered engagement; Architect attribution layers with Data Science; Partner cross-functionally to align tooling and communications; Own program reporting and iteration cadence.
Seniority
Senior, hands-on IC
