Head of Programmatic Customer Success
Core
Design and operate scalable digital journeys, AI-built engagement plays, and partner-delivered activation motions to drive habitual Claude adoption across a broad customer base without 1:1 CSM relationships.
Role type
Head of Programmatic Customer Success
Builds
Scalable digital success programs, AI-powered engagement plays, and partner-led activation ecosystems
Domain
AI / SaaS / Enterprise Software
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Programmatic customer success strategy, lifecycle management, PLG motions, cross-functional leadership, data-driven experimentation, team building
Preferred skills
AI-powered workflow automation, partner ecosystem management, tiered coverage models, fast-growing tech company experience
Technologies
Claude, AI automation tools
Responsibilities
Define programmatic CS strategy and account tiering, design and ship digital success programs, build AI-powered engagement plays, set quality bars for partner-led activation, establish metrics frameworks, run rigorous experimentation programs, hire and lead a high-leverage team
