IT Service Centre AV Support Officer
Core
Provide audio-visual support services in hybrid teaching and meeting spaces, including face-to-face and remote technical support for users.
Role type
AV Support Officer (IT Service Centre)
Builds
Hybrid teaching and meeting spaces
Domain
Higher Education / Audio Visual Technology
Required skills
AV support, ITIL foundation certification, technical troubleshooting, service management tools, stakeholder partnership
Preferred skills
Cross-skilled desktop support, emerging AV technologies knowledge
Technologies
Service management tools, AV systems, desktop technologies
Responsibilities
Provide face-to-face and remote technical support for AV/IT services, maintain accurate entries in service management tools, escalate technical queries to appropriate departments, continuously improve AV services by identifying and implementing opportunities for improvement, maintain current knowledge of emerging AV technologies and best practices
