Travel Client Support Specialist
Core
Provide end-to-end support for clients throughout their travel journey, from booking to return, handling inquiries, bookings, changes, and cancellations.
Role type
Travel Client Support Specialist
Builds
Client travel itineraries and support services
Domain
Travel and Hospitality
Deliverable
client delivery
Required skills
prompt communication, travel booking management, destination knowledge, policy adherence, client follow-up, problem-solving
Preferred skills
travel or hospitality experience, comfort with booking platforms
Responsibilities
Respond to client inquiries via email, phone, and messaging; assist with travel bookings, changes, and cancellations; provide destination and policy information; follow up to confirm trip details; handle concerns with empathy and problem-solving
Seniority
Individual Contributor
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