2027 Graduate Program - Technology (Service Desk)
Core
Provide first and second-level technical support for a full-stack Microsoft environment, including hardware, software, desktops, and core infrastructure.
Role type
Graduate Service Desk Technician
Builds
Seamless technology services across the business
Domain
IT Support / Microsoft Ecosystem
Deliverable
client delivery
Required skills
troubleshooting, networking fundamentals, IT security fundamentals, hardware support, software support
Preferred skills
understanding of Microsoft platforms (Windows 11, Office 365, SharePoint, Teams, Entra ID, Intune)
Technologies
Windows 11, Office 365, SharePoint Online, Teams, Copilot, Entra ID, Intune
Responsibilities
handle first and second level hardware and software technical support, provide IT support services across Microsoft platforms and cloud systems, provide IT support for desktop models and core infrastructure, research and investigate technical problems, make recommendations on upgrades and solutions
Seniority
Graduate
