Client Relationship Specialist
On-site
Core
First point of contact for prospective homeowners, managing inquiries from initial contact through to resort visit bookings and follow-up.
Role type
Client Relationship Specialist
Builds
Positive customer experience and resort visit bookings
Domain
Luxury residential real estate (over-50s)
Deliverable
client delivery
Required skills
Customer service, relationship building, CRM management, appointment coordination, multi-channel communication (phone/email/chat), record keeping
Preferred skills
Salesforce experience, sales support experience
Responsibilities
Responding to inbound enquiries, providing resort information, booking appointments, coordinating tours, following up with prospects, managing CRM records, resolving enquiries
Seniority
Individual Contributor