Service Desk Analyst
Core
Provide Level 1 and 2 technical support for local and wide area network environments, resolving application and hardware issues.
Role type
Service Desk Analyst (Level 1/2)
Builds
Maintains integrity and performance of network resources and self-help resources
Domain
IT Support / Aged Care
Deliverable
client delivery
Required skills
incident management, hardware troubleshooting, application troubleshooting, SQL, Microsoft Office, knowledge base documentation
Preferred skills
ITIL certification, technical incident management, SQL, web-based technologies