Customer Service Specialist
Hybrid
Core
First point of contact for new and existing customers, providing friendly, knowledgeable support across phone and email to help them find the right solutions.
Role type
Customer Service Representative
Builds
Customer support interactions and resolved enquiries
Domain
Private health insurance
Deliverable
client delivery
Required skills
Verbal communication, written communication, problem-solving, attention to detail, multi-system navigation
Responsibilities
Deliver customer service via phone and email, build rapport and understand customer needs, provide clear and accurate information about products and services, resolve enquiries, maintain accurate customer records across multiple systems, work collaboratively within a team