Assistant Client Care Manager
Core
Support after-sales operations, resolve escalated client cases, and mentor After-Sales Consultants.
Role type
Assistant Client Care Manager (Team Lead)
Builds
After-sales service workflows for a fine jewellery brand
Domain
Retail / Fine Jewellery
Deliverable
product features
Required skills
Escalation management, Quality Control (QC), team rostering, workflow distribution, logistics coordination, CRM proficiency
Preferred skills
Senior/step-up experience, peer coaching, proactive problem-solving
Responsibilities
Handle escalated enquiries and complex operational cases, conduct QC checks on repairs and appraisals, manage team rostering and ticket allocation, onboard and mentor team members, oversee shipping and customs logistics
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