IT Specialist (Support & Development)
Core
Early-career IT role combining daily support for workstations, servers, and network connectivity with development tasks in Salesforce, system integrations, and automation.
Role type
Junior IT Specialist (Support & Development)
Builds
IT support services, Salesforce automations, system integrations, and documentation for internal teams.
Domain
Non-profit / Veterans services / IT Operations
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
troubleshooting, system configuration, user account management, security policy enforcement, Salesforce administration, API usage, scripting, documentation
Preferred skills
networking concepts, cybersecurity fundamentals, cloud platforms, Python/Java/JavaScript/C, system integrations
Technologies
Salesforce, Zapier, WordPress, ChatGPT, Codex, APIs
Responsibilities
Serve as first point of contact for routine IT issues; set up and troubleshoot laptops and peripherals; monitor network and software performance; assist with Salesforce administration and development; build and maintain system integrations and automations; document resolutions and procedures.
Seniority
Entry-level, hands-on IC