Director, Retirement Claims Case Management
Core
Lead the Annuity Claims and Executive Benefits Claim teams to ensure optimal service delivery, strategy, and quality standards in a processing and fund management environment.
Role type
Director of Claims Operations (Annuity/Retirement)
Builds
Claims payout processes and service delivery for annuity and executive benefit products
Domain
Financial Services / Insurance / Retirement
Required skills
Annuity product knowledge, Claims leadership, Team management, Strategic planning, Process improvement, Financial analysis, SLA management, Cross-functional collaboration
Preferred skills
Executive Benefits experience, Offshore relationship management, Industry trend analysis
Technologies
Claims processing systems, Analytics tools
Responsibilities
Establish team goals aligned with departmental strategy, oversee production and quality standards, drive process improvements, manage employee development and performance, coordinate cross-departmental workflows, develop and execute growth strategies, manage offshore relationships
Seniority
Director, strategic leadership & team management