Service Desk Analyst
Core
Providing technical support for hardware and software installation, configuration, and troubleshooting across Windows, Apple, and virtual operating systems in a warehouse environment.
Role type
Service Desk Analyst (IT Support)
Builds
Operational readiness of IT devices and systems for warehouse operations
Domain
IT Support / Warehouse Operations
Required skills
Hardware and software installation, OS configuration (Windows, Apple, virtual), troubleshooting, printer support, device setup, network connectivity, time management
Preferred skills
SCCM deployment tools, SOE and group policies, device unboxing and DOA processing, Go-Live change management
Technologies
Windows 7/8/10, Apple, SCCM, MS Office, warehouse network
Responsibilities
Perform hardware and software installation, troubleshoot OS and application issues, configure devices and printers, manage device inventory and network connection, support Go-Live change environments, conduct function and label print tests
Seniority
Mid-level, hands-on IC
