Customer Success Manager, Enterprise
Core
Guide enterprise and law firm clients through adoption of Harvey's agentic AI platform, acting as a trusted advisor to integrate the technology into their business workflows.
Role type
Enterprise Customer Success Manager (SaaS/Legal)
Builds
Enterprise AI/LLM platform for legal and professional services
Domain
Legal technology / Artificial Intelligence / Enterprise SaaS
Deliverable
production ML models | product features
Required skills
Enterprise account management, strategic customer engagement, consultative communication, executive stakeholder engagement, customer journey mapping, technical enablement, product evangelism, data interpretation, KPI tracking, project management
Preferred skills
Experience in legal (big law) or management consulting, experience managing large-scale technology projects, comfort driving adoption of complex AI/LLM tools, experience using CS platforms (e.g., Catalyst, Salesforce)
Technologies
Catalyst, Salesforce, LLMs
Responsibilities
Lead strategic implementation of Harvey into client workflows, own the client relationship as primary contact, drive enablement and product evangelism for end users, manage success metrics and customer health, grow and retain revenue through renewals and expansion, close the feedback loop to Product and GTM teams
Seniority
Mid-Senior, hands-on IC