Change and Implementation Officer
Core
Lead change management, communications, training, business readiness, and implementation activities across multiple workstreams to support organizational transformation.
Role type
Senior Change and Implementation Officer
Builds
Integrated change plans, training programs, support documentation, and sustainable business outcomes
Domain
Organizational transformation and business process implementation
Required skills
Change management, stakeholder engagement, communication strategy, training design, business readiness assessment, risk identification, implementation planning, procedure development
Preferred skills
Prosci ADKAR or Kotter frameworks, enterprise-wide transformation experience, public sector experience
Responsibilities
Develop and deliver integrated change and implementation plans; Assess impact of process and system changes; Lead stakeholder engagement and communication; Design and coordinate training programs; Conduct business readiness assessments; Support implementation and early-life operations; Monitor adoption and business outcomes; Develop procedures and support documentation
Seniority
Senior, hands-on IC
