ICT Change and Training Specialist
Core
Drive successful technology adoption and business change through structured organisational change management, targeted communications, system training, and ongoing user support for ICT platforms and digital transformation initiatives.
Role type
ICT Change and Training Specialist
Builds
Adoption of new systems, upgrades, enhancements, and digital transformation initiatives
Domain
Enterprise IT / Digital Transformation
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Organisational Change Management (OCM) principles, training needs analysis, training program design and delivery, stakeholder engagement, facilitation, written communication, project environment experience, system implementation support, adoption outcome measurement
Preferred skills
Experience with ERP, HRIS, CRM, document management systems, knowledge of ICT governance and security standards
Technologies
ERP, HRIS, CRM, document management systems
Responsibilities
Develop and evaluate OCM plans for ICT initiatives; Support adoption of new systems and digital transformation; Monitor change impacts and stakeholder readiness; Design and deliver ICT training programs; Conduct training needs analyses; Develop ICT training plans aligned to project schedules; Identify knowledge gaps and implement interventions; Collaborate with Learning & Development on ICT training alignment
Seniority
Mid-level, hands-on IC
