IT Service Manager (w/m/d)
Core
Central interface between customers and technical delivery teams, managing IT services from requirements to stable operation.
Role type
Senior IT Service Manager
Builds
IT services, solutions, and transformations for enterprise and public sector clients
Domain
IT Service Management / Infrastructure
Required skills
IT Service Management, Customer Management, IT Infrastructure, SLA & KPI Management, Reporting, Solution Design, Project Management
Preferred skills
ITIL, ISO 20000, Presales, Commercial evaluation
Technologies
Server, Network, Active Directory, Clients, Service Desk, SAP, Cloud
Responsibilities
Steer and support IT services over the full lifecycle; Act as central interface between customers and technical teams; Monitor SLAs and KPIs; Create service reportings and support commercial billing; Develop technical solution sketches and support offers; Lead IT, transformation, and migration projects; Conduct customer workshops and presentations.
Seniority
Senior, hands-on IC