IT-Servicetechniker mit fachlicher Teamleitung (m/w/d)
Core
IT service technician with technical team leadership responsibilities, handling complex IT incidents, customer escalations, and supporting a team in a long-term IT service project.
Role type
Senior IC IT service technician with technical team leadership
Builds
IT service solutions and support for enterprise and public sector clients
Domain
IT Services / Managed Services
Required skills
Windows OS expertise, network environment experience, technical team leadership, incident analysis, solution development, customer escalation management
Preferred skills
IT system electronics training, practical IT support experience
Technologies
Windows operating systems, network environments
Responsibilities
Install, configure, and maintain hardware and software solutions; independently analyze and resolve IT incidents in customer environments; provide technical support and answer technical questions; develop solutions for technical challenges; handle customer inquiries and support technical escalation management; provide technical leadership and support to an IT team