Sachbearbeitung (m/w/d) im Forderungsmanagement
Core
Manage payment plans, payment deferrals, and out-of-court debt collection correspondence for utility customers (electricity, gas, water, sewage), including preparation for legal proceedings and handover to collection agencies.
Role type
Senior IC collections specialist (utilities)
Builds
Utility billing and recovery processes for residential and commercial customers
Domain
Utilities (Energy, Water)
Deliverable
client delivery
Required skills
debt collection, payment plan negotiation, legal procedure preparation, utility billing systems, MS Office
Preferred skills
Lima/Prima systems, private and commercial insolvency procedures, customer communication
Responsibilities
Process payment plans and deferrals, execute block and collection runs, prepare for legal proceedings, handle customer inquiries and block orders, develop debt management processes, conduct phone collections