Revenue Recovery Representatives
Core
Manage collection efforts to reduce delinquency by contacting customers via phone or in person to resolve overdue payments and review contract terms.
Role type
B2C collections representative
Builds
Cash flow recovery for security and automation solutions
Domain
Security services / B2C collections
Deliverable
client delivery
Required skills
telephone communication, contract review, payment arrangement negotiation, dunning letter preparation, daily activity documentation, multi-tasking
Preferred skills
B2C collections experience, soft collections experience
Responsibilities
Confer with customers to determine reasons for overdue payments, place accounts on hold until payment is received, document daily collections activity, place outbound calls to delinquent customers, receive inbound calls for payments, print and mail dunning letters, audit cancel reason reports
Seniority
Entry-level to Junior