Technical Support Engineer - Azure AI
Core
You own, investigate, and solve complex customer technical issues for production AI/ML solutions, acting as an advisor and collaborating across teams.
Role type
Senior IC Technical Support Engineer (Azure AI)
Builds
Production AI/ML solutions, RAG applications, AI agents, and orchestration workflows for enterprise customers.
Domain
Cloud AI / Machine Learning / Enterprise Software
Deliverable
client delivery
Required skills
Troubleshooting production AI/ML solutions, Prompt engineering, RAG, Embeddings, Vector search, Tool calling, Agentic workflows, Model deployment, Authentication, Networking, Data integration, Content safety, Latency optimization, Quota management, Python, REST APIs, SDKs, SQL/Kusto, Log analysis, Cloud security, Identities and access controls, Private networking, Firewalls, API integration, MLOps/LLMOps, Docker, Kubernetes, Serverless applications, CI/CD
Preferred skills
Experience with Azure OpenAI, Azure AI services, Azure Machine Learning, LangChain, Semantic Kernel, AutoGen, Model Context Protocol, AI safety, Prompt-injection protection, Cost optimization
Technologies
Azure AI Foundry, AWS Bedrock, SageMaker, Google Vertex AI, Azure OpenAI, LangChain, Semantic Kernel, AutoGen, Docker, Kubernetes
Responsibilities
Investigate and resolve complex customer technical issues, Lead readiness programs and technical coaching, Troubleshoot model deployment and performance, Support RAG applications and AI agents, Optimize latency and cost, Collaborate with cross-functional teams
Seniority
Senior, hands-on IC
