Technical Support Engineer (L2)
Core
Provide advanced technical assistance to resolve complex issues for AI developers using Runpod's cloud platform for training, fine-tuning, and deploying models.
Role type
Senior L2 Technical Support Engineer (AI Infrastructure)
Builds
Runpod AI Developer Cloud platform for inference, training, and deployment
Domain
AI Infrastructure / Cloud Computing
Deliverable
client delivery
Required skills
Linux server administration, Docker containerization, SQL database management, Python scripting and log analysis, TCP/IP and network protocols, root cause analysis, technical documentation creation
Preferred skills
Full-stack development (Django, Flask, React, Node.js, Go), AI/ML model deployment and management, AI fine-tuning and inference experience
Technologies
Datadog, Grafana, MySQL, PostgreSQL, SSH, Google Meet, Zoom
Responsibilities
Troubleshoot escalated technical issues involving configuration, performance, and code errors; analyze logs and system performance to identify root causes; create and maintain technical documentation and training materials; collaborate with engineering and infrastructure teams on bug fixes and GPU server issues; assist customers with software configuration and setup.
Seniority
Senior, hands-on IC
