Technical Support Engineering Dev Dev
Core
Receive and resolve escalated, technically complex, mission-critical, and politically charged customer issues involving .NET applications, Web APIs, and cloud infrastructure.
Role type
Senior Technical Support Engineer (DevOps/Backend focus)
Builds
Customer solutions for complex connectivity, authentication, and deployment issues in .NET and Azure environments
Domain
Cloud Computing, Backend Engineering, Technical Support
Deliverable
client delivery
Required skills
.NET (C#, ASP.NET), WebAPI/REST, Azure Services, Network Troubleshooting, Debugging, API Security (OAuth, JWT), Containerization (Docker, Kubernetes), Trace Analysis (Wireshark, Fiddler)
Preferred skills
AZ-900/AI-900 certification, Java/Node.js/Python/PHP/Ruby, JavaScript (JSON, YAML)
Technologies
.NET, ASP.NET, WebAPI, REST, Azure (App Gateway, APIM, App Services, Virtual Networks), Docker, Kubernetes, Wireshark, Fiddler, IIS
Responsibilities
Diagnose and resolve complex technical issues for mission-critical customers; analyze network traces and source code to develop solutions; manage politically charged situations and set customer expectations; coordinate resources from other groups; report bugs and supportability concerns to product teams; empower support engineers.
Seniority
Senior, hands-on IC