Technical Support Engineer - Windows Networking
Core
Investigate and resolve complex Windows networking and system stability issues for customers, acting as a technical advisor.
Role type
Senior Technical Support Engineer (Windows)
Builds
Resolution of customer incidents and readiness programs
Domain
IT Services / Windows Operating Systems
Deliverable
client delivery
Required skills
Windows Internals, Performance Monitor, Procmon, ETL traces, Event logs, Registry, TCP/IP networking, Linux/WSL debugging, Memory leak analysis, OS crash troubleshooting
Preferred skills
Basic debugging, Networking (TCP, IP), Windows Shell configuration, French, German, Italian, or Spanish
Technologies
Windows, Linux, WSL, Performance Monitor, Procmon, ETL
Responsibilities
Troubleshoot no boot issues, performance issues, hangs, crashes, unexpected restarts, and memory leaks; Review slow boot and logon issues; Collaborate across teams to solve complex customer technical issues; Lead readiness programs and mentor peer delivery roles.
