Implementation Manager
Core
Design, execute, and operationalize global launch plans, managing E2E deployment, risk mitigation, and go/no-go decisions to ensure successful customer and partner experiences.
Role type
Senior IC Implementation Manager (Process & Launch Operations)
Builds
Regional/global launch frameworks, deployment structures, and continuous improvement processes.
Domain
Business Process Outsourcing (BPO) and Federal Government Operations
Required skills
Process management, project management, risk identification, stakeholder engagement, change management, experience mapping, launch governance, automation opportunity identification, business needs analysis.
Preferred skills
Experience in Business Process Outsourcing (BPO), managing outsourcing partners, process automation implementation, US Federal Government business practices knowledge.
Technologies
N/A
Responsibilities
Provide input to launch design and engage with corporate teams to incorporate regional requirements; manage E2E regional/global deployment and establish structure; identify risks and drive mitigation or escalation; represent customers and partners throughout the launch process; conduct experience mapping sessions; ensure stakeholders understand launch impact; provide approval for transition through launch tollgates and recommend go/no-go decisions; conduct post-mortems and contribute to process framework development.
Seniority
Senior, hands-on IC
