HR Shared Services Support IC2
Core
Deliver meaningful employee support at scale at critical moments in the employee lifecycle, performing HR Shared Services transactions and assisted support for Employee life cycle processes.
Role type
HR Shared Services Support IC2
Builds
HR service management tools, employee data management, and knowledge base articles optimized for Copilot.
Domain
Human Resources / Shared Services Operations
Required skills
HR Shared Services transactions, employee lifecycle process support, case management, data privacy compliance, policy interpretation, quality checks/audits, process documentation, AI tool usage (Copilot/Cowork), Dynamics 365, HR systems of record.
Preferred skills
Experience supporting offboarding or other employee lifecycle processes across multiple countries, experience contributing to process improvement.
Technologies
Artificial Intelligence, Copilot, Cowork, Dynamics 365, HR systems of record
Responsibilities
Respond to employee and manager inquiries with accuracy and empathy, independently resolve employee cases and transactions, deliver monthly service performance against KPIs, lead content reviews of desktop procedures and knowledge base articles, act as a checker in key processes to ensure data accuracy and compliance, collaborate with payroll teams and HR partners to resolve issues.
Seniority
Mid-level (4-7 years experience or equivalent education/experience)
