Business Program Manager
Core
Own regional service delivery, manage supplier performance, and lead field escalations to ensure reliable support.
Role type
Business Program Manager (Service Delivery & Operations)
Builds
Consistent, reliable support experience and operational leverage through automation and continuous improvement.
Domain
Global service delivery, operations, and vendor management
Required skills
Cross-functional program management, process management, supplier/outsourced service delivery management, operational controls, escalation management, data-driven performance assessment, transformation leadership, AI/automation application, stakeholder partnership building, root cause analysis
Preferred skills
Experience in Licensing, Deal Management, End Customer Investment Funds, commercial and investment operations, partnering with product and engineering teams
Technologies
AI, automation tools
Responsibilities
Manage regional service delivery including supplier performance and service quality, Lead field and business-critical escalations, Establish operating rhythms and cross-region handoffs, Apply AI and automation to simplify processes and eliminate support demand, Build partnerships with field and cross-functional stakeholders, Establish ownership and decision paths for cross-organizational issues
Seniority
Mid-to-Senior, hands-on IC
