Director, Agent 365 Performance
Core
Design and manage executive forums and recurring business reviews to align leaders on priorities, performance, and customer needs, translating insights into measurable outcomes and decisions.
Role type
Director, strategic business operations and performance management
Builds
Consolidated views of business performance across the customer journey (trials, activation, usage, conversion, deployment, retention, expansion) and coordinated resolution of cross-functional issues.
Domain
SaaS, AI, and usage-based business models
Deliverable
dashboards & analysis
Required skills
Executive forum design and management, cross-functional strategy integration, business performance analysis, go-to-market strategy influence, stakeholder alignment, decision rights clarification, SaaS funnel expertise, strategic partnership across sales/product/finance/ops
Preferred skills
Experience managing technology business portfolios, operating as a strategic integrator without direct ownership of every workstream
Technologies
SaaS platforms, AI tools, usage-based billing systems
Responsibilities
Design and manage executive forums and recurring business reviews; Partner with leaders to develop concise business reviews and decision materials; Maintain records of decisions, owners, actions, and dependencies; Connect decisions across forums to ensure efficient issue resolution; Develop a consolidated view of business performance across the customer journey; Serve as a strategic partner across Sales, GTM, Finance, Product, and Operations; Drive coordinated resolution of issues like licensing clarity, trial design, and adoption; Bring customer and partner feedback into product and business planning.
Seniority
Director, strategic leadership and cross-functional integration
