Senior Customer Success Account Manager
Core
Builds and coaches on customer, partner, and internal stakeholder engagement strategy to enable quality and secure solution delivery and health.
Role type
Senior Customer Success Account Manager
Builds
Customer success plans, bookable programs of work, and delivery programs for GCH cloud customers
Domain
Cloud services / IT infrastructure
Required skills
Stakeholder management, strategic decision influencing, business value conversation, security and resiliency focus, consumption milestone accountability, resource mobilization, escalation management, data analysis, growth opportunity identification
Preferred skills
ITIL Foundation certification, Project Management certification (PMI), Prosci certification, 3+ years in customer industry
Technologies
GCH cloud
Responsibilities
Map internal roles to customer priorities, lead business value conversations at executive levels, create customer success plans, identify and mitigate blockers to consumption, drive adoption and optimize usage, lead delivery program reviews, manage key stakeholder expectations, orchestrate delivery resources
Seniority
Senior, hands-on IC
